Terms and Conditions

Privacy Policy

We take your privacy and security very seriously. We will never pass any of your details on to third parties for any purpose, except when we are required to by law enforcement agencies.

We may  notify you of special offers and updates to our services in our newsletter, and send greetings on special occasions. If you prefer to opt out of non-service e-mails, please let us know.

This website contains links to external sites. Please be aware that we are not responsible for the content of external sites.

Terms and Conditions

The following terms must be agreed to in order to use any of our services. If you have any questions we will be happy to explain any points if you are unsure of their meaning.

Payment

Renewal invoices are generated in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date.

All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in automatic reminders when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts. Domain names expire on the day immediately after their renewal date and this is outside our control. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.

If invoices remain unpaid for 28 days, we reserve the right to suspend or terminate your account and delete any of your files on the server. We will usually give you a final seven day notice period, though that will be at our discretion.

Cancellation, refunds, termination and disputes

Cancellation notices for all services must be given at a minimum of 48 hours in advance of the next billing date. Refunds will be given for every whole unused prepaid month. Refunds will be paid in the form of a credit to your billing account. No cash refunds will be granted unless a payment has been taken in error.

Setup fees are non-refundable. Any disputes should be expressed in writing via our postal address as listed on our contact page.

Account Support / Emergency Contact

We aim to provide support via e-mail and telephone during normal office hours (Mon to Fri 9am to 5pm excluding public holidays). To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by e-mail .

Disclaimer, Limitation of Liability and Copyright

We are unable to assert fitness for any specific purpose and as such Pach cannot be held liable for any form of consequential loss or damage caused directly or indirectly by use of our service, misuse of our service, downtime, service issues, data loss or any other event. Our liability will not exceed the total amount paid for the service. If you have sensitive or mission-critical data to host, you must seek your own insurance and independent legal advice.

All material on this website is copyright Pach unless otherwise stated.